Frequently Asked Questions
Answers to common questions.
How do I pay for my order?
All orders are paid via M-Pesa before dispatch. Send the order total to 0754092029, then enter the M-Pesa transaction reference at checkout. We verify each payment manually.
Do you offer cash on delivery?
No. In this initial release, all orders require M-Pesa payment before dispatch.
How do I track my order?
Use the Track Order page with your order number and the lookup code from your confirmation page. You'll see your payment, processing and delivery status.
When is my order dispatched?
Orders are dispatched only after your M-Pesa payment has been verified. You'll see the status update in your order tracking.
Which delivery providers do you use?
We work with Chui, Super Metro (select routes), Wells Fargo, G4S, Coastal Travel and more. Available options appear at checkout based on your county.
Can I order through WhatsApp?
Yes. Message us at 0754092029 and our team will place the order for you manually. WhatsApp orders use the same system as website orders.
What if my item is out of stock?
Stock levels are shown on each product. If something becomes unavailable after you order, we'll contact you to arrange a refund or alternative.
How do returns work?
You can request a return within 7 days of delivery for eligible items. See our Returns page for details, or message us on WhatsApp.